Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Sundance Lab (“Company,” “we,” “us,” or “our”) regarding your use of our website www.sundancelab.in, mobile applications, and participation in our events, festivals, and services.
By accessing our website, purchasing tickets, or attending our events, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
About Sundance Lab
Sundance Lab is an event management company specializing in music festivals, cultural events, and entertainment experiences. We are registered under Indian law and operate in accordance with all applicable regulations and licensing requirements.
Company Details:
- Business Name: Sundance Lab
- Website: www.sundancelab.in
- Email: info@sundancelab.in
- Registered Address: Plot No 347, Sector 56, Phase 5, HSIDC-Kundli,
Sonipat, Sonepat, Haryana,
India, 131028. - CIN/Registration Number: U92490HR2020PTC090750
User Eligibility and Age Requirements
Age Restrictions
- Primary events are intended for adults aged 18 years and above
- Some events may have different age restrictions (13+, 16+, 21+) which will be clearly specified
- Valid government-issued photo identification is required for age verification
- Minors may attend designated family-friendly events when accompanied by a parent or legal guardian
Ticket Purchase and Event Access
Ticket Sales
- All ticket sales are final unless otherwise specified in our Booking and Cancellation Policy
- Ticket prices are inclusive of all applicable taxes
- Payment must be completed through our authorized payment gateways
- We reserve the right to limit the number of tickets per person or transaction
Ticket Validity and Transfer
- Each ticket is valid for one person only and for the specific event date and time
- Tickets are non-transferable unless explicitly stated otherwise
- Resale of tickets at above face value is prohibited and may result in ticket cancellation
- Lost or damaged tickets may be replaced at our discretion upon payment of administrative fees
Entry Requirements
- Valid ticket and government-issued photo ID are required for entry
- We reserve the right to refuse entry or remove individuals who violate venue rules
- Security checks, bag inspections, and other safety measures may be implemented
- Re-entry policies vary by event and will be communicated in advance
Prohibited Conduct and Items
Prohibited Behaviors
Users agree NOT to:
- Engage in any unlawful, harmful, or disruptive behavior
- Harass, threaten, or intimidate other attendees, staff, or performers
- Use offensive, discriminatory, or inappropriate language
- Record, photograph, or livestream without explicit permission
- Distribute unauthorized promotional materials or conduct commercial activities
- Misrepresent identity or provide false information
Prohibited Items
The following items are strictly prohibited at our events:
- Illegal drugs, narcotics, or controlled substances
- Weapons of any kind, including knives, firearms, or self-defense items
- Outside food and beverages (unless specifically permitted)
- Professional recording equipment or cameras with detachable lenses
- Laser pointers, flares, or other dangerous items
- Glass containers or bottles
- Large bags or backpacks (size restrictions apply)
Intellectual Property Rights
Our Content
- All content on our website and at events, including logos, text, images, music, and videos, is protected by copyright and trademark laws
- Users may not reproduce, distribute, or create derivative works without written permission
- Our brand name “Sundance Lab” and associated logos are our exclusive trademarks
User-Generated Content
- By submitting content (photos, reviews, comments), you grant us a non-exclusive, royalty-free license to use such content
- You represent that you own or have permission to submit such content
- We reserve the right to remove any content that violates these Terms or applicable laws
Third-Party Content
- We may feature third-party performers, vendors, or sponsors
- We do not claim ownership of third-party intellectual property
- Users must respect the intellectual property rights of all third parties
Health, Safety, and Liability
Health and Safety Measures
- We implement safety protocols in accordance with local regulations and industry standards
- Attendees with medical conditions should consult healthcare providers before attending
- Emergency medical services may be available at events, but we recommend having personal health insurance
- We may implement health screening measures, including temperature checks or health declarations
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount paid for tickets
- We are not responsible for personal property loss, theft, or damage
- Attendees participate at their own risk and assume responsibility for their safety
Indemnification
You agree to indemnify and hold harmless Sundance Lab, its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.
Force Majeure and Event Changes
Force Majeure Events
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, storms)
- Government orders, regulations, or restrictions
- Public health emergencies or pandemics
- Terrorist attacks or security threats
- Labor strikes or civil unrest
- Technical failures or power outages
Event Modifications
We reserve the right to:
- Modify event schedules, performers, or programming
- Change venue locations with reasonable notice
- Implement additional safety or security measures
- Cancel or postpone events due to force majeure or safety concerns
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
Payment Terms and Financial Policies
Payment Processing
- All payments are processed through secure, PCI-compliant payment gateways
- We accept major credit cards, debit cards, and digital payment methods
- Payment confirmation is required before ticket delivery
- Currency: All prices are in Indian Rupees (INR) unless otherwise specified
Taxes and Fees
- Ticket prices include all applicable taxes (GST, entertainment tax, etc.)
- Additional fees may apply for payment processing, delivery, or premium services
- Corporate bookings may be subject to different tax treatments
Dispute Resolution and Governing Law
Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sonipat , India.
Dispute Resolution Process
- Direct Resolution: We encourage users to contact us directly to resolve any issues
- Mediation: If direct resolution fails, disputes may be submitted to mediation
- Arbitration: Unresolved disputes may be subject to binding arbitration under the Arbitration and Conciliation Act, 2015
- Legal Action: As a last resort, disputes may be resolved through the appropriate courts
Consumer Protection
These Terms do not limit your rights under the Consumer Protection Act, 2019, or other applicable consumer protection laws.
Website and Technology Terms
Website Usage
- Our website is provided “as is” without warranties of any kind
- We strive for 99% uptime but do not guarantee uninterrupted service
- Users must not attempt to hack, interfere with, or damage our systems
- We reserve the right to modify or discontinue website features
Marketing and Communications
Email Communications
- We may send transactional emails related to your bookings and account
- Marketing emails are sent only with your consent and include unsubscribe options
- We comply with anti-spam laws and respect your communication preferences
Social Media
- Our social media pages are governed by the respective platform’s terms
- User-generated content on our social media may be featured in our marketing materials
- We reserve the right to remove inappropriate comments or content
Vendor and Partner Relationships
Third-Party Vendors
- Food, beverage, and merchandise vendors operate independently
- We are not responsible for the quality, safety, or availability of third-party products
- Complaints about vendor services should be directed to the specific vendor
Sponsorship and Partnerships
- Sponsors and partners may have their own terms and conditions
- We are not responsible for sponsor activities or promotions
- Partnership arrangements do not constitute endorsements
Accessibility and Accommodations
Accessibility Commitment
We are committed to providing accessible events for attendees with disabilities:
- Wheelchair-accessible venues and facilities
- Accessible parking and transportation options
- Sign language interpretation (upon advance request)
- Assistive listening devices (where available)
Accommodation Requests
- Special accommodation requests should be made at least 72 hours in advance
- We will make reasonable efforts to accommodate special needs
- Medical or service animals are permitted with proper documentation
Modifications and Updates
Terms Updates
- We may update these Terms from time to time
- Significant changes will be communicated via email or website notices
- Continued use of our services constitutes acceptance of updated Terms
- Users are responsible for reviewing Terms periodically
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions, concerns, or support regarding these Terms and Conditions:
Sundance Lab
Email: Info@sundancelab.com
Phone: +918569986452
Business Hours: Monday-Friday, 10:00 AM – 6:00 PM IST
Customer Support
Email: labssundance@gmail.com
Email: Info@sundancelab.com
Effective Date: These Terms and Conditions are effective as of June 5, 2025, and supersede all previous versions.
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.